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    Description
    Excellent customer service speaks about ultimately satisfying customers, specifically being able to answer to their queries. To achieve this, DCWD crafted frequently asked questions (FAQ), which is a compilation of common and anticipated questions and the corresponding answers, with the aim of providing accurate and consistent response to internal and external customers.

    In a nutshell, the FAQ's contain topics about a) DCWD's mandate; b) water sources, quality, and pressure; c) new service connection policies, guidelines, and fees; d) water meter and metering charges; e) billing and payment; f) interruption of services; and g) mainline extension application.

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