In a nutshell, the FAQ's contain topics about a) DCWD's mandate; b) water sources, quality, and pressure; c) new service connection policies, guidelines, and fees; d) water meter and metering charges; e) billing and payment; f) interruption of services; and g) mainline extension application.
Excellent customer service speaks about ultimately satisfying customers, specifically being able to answer to their queries. To achieve this, DCWD crafted frequently asked questions (FAQ), which is a compilation of common and anticipated questions and the corresponding answers, with the aim of providing accurate and consistent response to internal and external customers.
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